Frequently Asked Questions

Everything you need to know about your StarTech experience.

What kind of warranty comes with my electronics?

All StarTech products come with a standard 12-month manufacturer warranty covering technical defects. We also offer extended protection plans for accidental damage at checkout.

How long does shipping take for high-value components?

Orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery.

What is your return policy for opened tech products?

We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.

Do you offer technical support for hardware installation?

Yes, our dedicated tech support team is available via live chat and email from 9 AM to 6 PM EST to assist you with setup and troubleshooting.

Are the products on StarTech brand new or refurbished?

Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on StarTech are 100% brand new and factory-sealed.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For high-end builds, we also offer financing options through Klarna and Affirm.